Return and Refund Policy

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you to return them.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

Cancellation Policy

We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via sales@ihomdiy.com to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order.

If you wish to cancel your order beyond 24 hours, you will be subject to a 20% restocking fee. This fee will be deducted from the total cost of the order.

We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be cancelled.

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the items.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

 

Return Policy

Production defects, lack of products or shipping damage:

• If the product you ordered delivered with a manufacturing defect, please contact us promptly and we will reship it for you.
• Missing part of your package: If you receive the quantity of products is less than your order, please contact us in time. We will send you a replacement for the missing items as soon as we confirm it.
• If your package was damaged during packaging or shipping, please provide the appropriate photos. Once our team have reviewed and approved your package, we will reship to you or give you a full refund.
• Please ensure that the photos you submit are not blurry or obscured. Providing high quality photos will help us resolve your issue as quickly and efficiently as possible. Please contact us within 3 days of the delivery of your order.

Kindly note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.

 

We will not provide return service for the following non-merchant reasons:

• Wrong size: Our sizes and measurements are clearly marked on the product pages, please follow the product description to purchase. If you don’t understand, please contact our customer service.
• The color doesn’t match your cabinets: Due to the limitations of the technical conditions of photography, our products may have a little color difference, if you can’t accept, please be careful to purchase.
• Buy more than you expected.
• No longer needed after you received.
• Don’t like it due to your personal reasons.
• Due to the incorrect delivery address or zip code you provided, the product can not be delivered in time.
• Other non-merchant reasons.

 

Once we have agreed to your return, when your returned package arrives at our designated warehouse and is approved, all refunds will be returned to the account you paid for your order within 10 business days.

All return processes must be processed within 30 days of the receipt of your package and approved by us.

In addition, we will need to deduct the initial shipping cost of your order from your refund.

Please contact us within 14 days after you receive your package.

Exchange Policy

We offer exchange service. If you want to exchange the product for personal reasons, please contact us within 14 days after receiving your package and confirm the details of your exchange.

After we agree to exchange your products, please send back the products you received in their original condition and the products must not affect our secondary sales.

After your returned package arrives at our designated warehouse and the verification is completed, we will reship the items you want to exchange within 2 business days.

Although we offer a free exchange service, you are responsible for all postage costs incurred in the return process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Contact:

sales@ihomdiy.com